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Privacy Policy

This site is controlled and operated by The Britannia Inn Elterwater Limited trading as The Britannia Inn (referred to in this Privacy Policy as "The Brit", "we", "us" or "our"). This Privacy Policy ("Policy") explains what personally identifiable information is collected and recorded about you during your visit to this site and what we do with that information. This Policy is incorporated into and forms part of the terms and conditions which apply to your use of the site. Please read this Policy carefully before submitting any information.

What information do we collect about you

When you make a booking with us we collect the names of all the guests who will be staying, the Home address, email address and telephone number of the person making the booking. We also collect a debit or credit card number to take
the deposit equal to the first night of your stay.

How we use the information we hold on you

We use your home address as part of the card payment processing to validate the card.
We will use your email address to send you confirmation of the booking and an email with more details on how to find us and other information you may find useful for your stay.

If you have made a request to join our mailing list we may use your information to inform you from time to time of events, activities and/or news which we consider may be of interest to you. If you no longer wish to receive information in this way you can unsubscribe here or email info@britinn.co.uk at any time, with the word UNSUBSCRIBE in the subject line to indicate that you do not want to receive information in this way from us.

How is your data stored

All of the personal and debit/credit card data you supply us, as part of the booking process, is stored securely encrypted on our server and on Siteminders Servers.
Neither we nor Siteminder will share your information with any third party unless there is a legal reason for doing so.

CCTV

We have a CCTV system covering all the public areas. there is no sound. the video is kept for 16 days then over written.

Passive information collection

As you navigate through the site, other information may also be collected, such as: (a) Internet Protocol (IP) addresses and web logs; and (b) "cookies".

Internet Protocol (IP) addresses and web logs

An IP address is assigned to your computer each time that you access the Internet. This enables your computer to send and receive data. Generally, every time you connect to the Internet, your IP address changes. However, in some circumstances (i.e. with some broadband connections) your IP address is fixed. A fixed IP address can be associated with your particular computer and may, therefore, amount to your personal information.

Web log information is non-personal information that is collected by the computer that hosts the site each time you visit. Examples of the type of information that can be collected using your IP address and/or web log information include details of the date and time that you visited the site and the type of Internet browser and computer operating system that you used. We, or our authorised agents, use your IP address and/or web log information to collect and report on how the site is being used and to look at ways in which the site can be improved.

Cookies

A "cookie" is a small data file that is transferred by a website to the cookie file on your computer's hard disk so that the website can remember who you are. We use "session" cookies on this site – these are temporary cookies that remain in the cookie file of your browser until you leave the site.

Session cookies are used to improve navigation around the site and to collect statistical information. This statistical information is used for Thought Studio's internal purposes only and will not be provided to third parties.

Your rights

If you would like to access the personally identifiable information we have collected about you via the site, or if you would like to cancel, correct or update your information, you may: (a) email us at info@britinn.co.uk; or (b) you can contact us by post at: The Britannia Inn, Elterwater, Ambleside, Cumbria, LA22 9HP.

To protect your privacy and security we will take reasonable steps to verify your identity before granting access or making any such cancellations, corrections or updates. Changes to this Policy We reserve the right to modify this policy at any time. Changes to this policy will be posted on the site. Your continued subscription to or use of the site constitutes your acceptance of the policy as revised. It is your responsibility to review the policy frequently. Please contact us at info@britinn.co.uk if you have any questions about this policy.